ToBeReborn — Refund & Return Policy

Last Updated: October 21, 2026

At ToBeReborn, we are committed to providing quality products and a positive shopping experience. This policy outlines our procedures for returns, refunds, exchanges, and preorders.

1. Return Policy

Customers may request a return within 14 calendar days of delivery. To be eligible, items must be unworn, unwashed, unused, and in their original condition, with original tags and packaging where applicable. Proof of purchase is required.

Items that show signs of wear, washing, alteration, or customer-caused damage may not qualify for a return. All return requests are subject to the terms of this policy and applicable law.

2. Final Sale Items

Items clearly marked Final Sale before purchase are not eligible for returns or refunds for a change of mind, fit preference, or other personal preference.

This restriction does not apply where a refund, replacement, or other remedy is required by applicable law, including in circumstances involving defective, damaged, misrepresented, or incorrectly supplied products.

3. Preorders

Preorders are purchases made before an item is available for immediate shipment. Estimated shipping dates will be provided where applicable.

Preorders cannot be canceled at the customer's request after placement, except where cancellation is permitted or required by applicable law.

If an order cannot be shipped within the promised timeframe, ToBeReborn will provide the notice and options required by applicable law. Where required, customers will be allowed to cancel their order and receive a refund.

After delivery, preorder items may be eligible for return within 14 calendar days, subject to the standard return requirements in this policy. Applicable consumer protection rights remain unaffected.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, contact ToBeReborn as soon as possible. Include your order number, a description of the issue, and photographs when available.

We will review the issue and work toward an appropriate resolution, which may include a replacement, refund, or another remedy where required by law.

The standard return window and final-sale restrictions do not limit remedies that customers are legally entitled to receive.

5. How to Request a Return

To initiate a return, email, support@tobereborn.com with the subject line “Return Request.” Include your order number, the item you wish to return, and the reason for your request.

Please contact us before sending an item back so we can provide return instructions. We will not use procedural requirements to deny a remedy required by applicable law.

Return requests should be submitted within the applicable return period.

6. Return Shipping

For eligible returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise stated or required by law.

If a return is due to a damaged, defective, or incorrectly supplied product, ToBeReborn will cover return shipping costs where required by applicable law.

Original shipping charges will be handled in accordance with applicable law and the circumstances of the return.

7. Refund Processing

Returned items will be inspected upon receipt. Customers will be notified of the outcome of their return request.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution. Any applicable legal deadlines for issuing refunds will be followed.

If a return request is denied, we will explain the reason where appropriate.

8. Exchanges

Exchanges are subject to product availability. Customers seeking a different size or item should contact customer support within the 7-day return window.

If an exchange is unavailable, an otherwise eligible return may be refunded in accordance with this policy.

9. Shipping Delays and Lost Packages

Shipping estimates are provided in good faith. If ToBeReborn cannot ship an order within the applicable promised timeframe, we will provide the required notice and options under applicable law, including cancellation and a refund where required.

If a package is delayed, appears lost, or is marked as delivered but has not been received, please contact customer support so we can investigate.

Nothing in this policy limits any rights or remedies available under applicable law.

10. Contact Information

ToBeReborn Customer Support

Email: support@tobereborn.com

Website: https://tobereborn.com

11. Policy Updates

ToBeReborn may update this policy from time to time. Updates will be published on our website, subject to applicable law. Changes will not eliminate rights or remedies that customers are legally entitled to for existing purchases.