ToBeReborn — Shipping Policy

Last Updated: October 21, 2026

At ToBeReborn, every order is handled with care. As an independently operated brand, we take the time to prepare and package each order properly. Please review our shipping policy for information about order processing, delivery estimates, and preorders.

1. Order Processing

Orders are typically processed within 3–5 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

During product launches, promotional periods, high-volume sales, or other unexpected circumstances, processing may take longer. If a significant delay occurs, we will communicate updates where appropriate.

Order processing time is separate from shipping transit time. Receiving an order confirmation does not mean your package has shipped.

2. Shipping Times

Once your order has been processed and shipped, estimated domestic delivery is generally 3–7 business days, depending on the shipping service, destination, and carrier.

These are estimates, not guaranteed delivery dates. Rural destinations, carrier disruptions, severe weather, holidays, and other circumstances may affect delivery.

Available shipping methods and any applicable shipping charges will be displayed at checkout.

3. Tracking Information

When tracking is available, customers will receive a shipping confirmation with tracking information after their order has shipped.

Tracking updates may take 24–48 hours to appear after the carrier receives or scans a package. If your tracking information has not updated, please allow time for the carrier's system to refresh before contacting us.

4. Preorders

Preorder products are not immediately available for shipment. Estimated shipping dates or timeframes will be stated on the applicable product page or communicated before purchase where applicable.

Preorders may require additional time for production, manufacturing, quality checks, or delivery to our fulfillment location. Orders containing preorder products may be shipped together once all items are available, unless otherwise communicated.

If we cannot ship an order within the promised timeframe, or within the applicable legal timeframe when no timeframe was stated, we will provide the required notice and options under applicable law. These may include consenting to a delay or canceling the order for a refund where required.

For more information about preorder cancellations and returns after delivery, please review our Refund & Return Policy.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible at support@tobereborn.com. We cannot guarantee address changes once an order has been processed or shipped.

Additional shipping charges may apply when a carrier returns a package because of an incorrect or incomplete address, subject to applicable law and the circumstances of the shipment.

6. Shipping Delays

Although we aim to fulfill orders within our stated timeframes, delays may occur due to carrier issues, severe weather, holidays, supply chain disruptions, or other circumstances.

If we anticipate a significant delay, we will provide updates and any legally required options. We will not treat this policy as a waiver of customers' rights to cancel or receive refunds where required by law.

7. Lost, Missing, or Damaged Packages

If your package appears lost, has not arrived within a reasonable period after the estimated delivery date, or arrives damaged, please contact support@tobereborn.com with your order number and relevant details.

We will review the situation and work with the carrier where appropriate. If a package is marked as delivered but cannot be located, we may ask you to check around your delivery location and contact the carrier while we investigate.

Each situation will be reviewed individually. Any remedy required by applicable law will be provided.

8. Shipping Fees

Shipping costs, if applicable, will be displayed at checkout before the order is placed.

Any free-shipping promotions will be subject to the terms stated in the relevant offer. Additional charges will not be imposed without an appropriate basis and any required customer authorization.

9. International Shipping

International shipping availability, costs, and estimated delivery times will be shown at checkout where available.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Customers are responsible for applicable charges unless otherwise stated at checkout or required by law.

Customs processing may extend delivery times. International shipping is not available to every destination.

10. Contact Information

For questions about shipping, tracking, or an existing order, contact:

ToBeReborn Customer Support

Email: support@tobereborn.com

Website: https://tobereborn.com

We appreciate your patience and support as an independent brand. Every order helps ToBeReborn continue to grow.